XitMart Return and Refund Policy (UAE)

​

At XitMart, we value your satisfaction and aim to provide a hassle-free shopping experience. Our return and refund policy ensures transparency and fairness. Please review the following details:

​

Returns and Exchanges

1. Eligibility:

   • You may return or exchange products within 14 days of delivery.

   • Items must be in their original condition, unused, and with all tags intact.

2. Process:

   • Contact our customer support team via email or phone to initiate a return or exchange.

   • Provide your order details and reason for return.

3. Return Shipping:

   • Customers are responsible for return shipping costs.

   • We recommend using a trackable shipping method.

 

Refunds

1. Eligibility:

   • Refunds are processed for returned items that meet the criteria.

   • Original shipping charges are non-refundable.

2. Processing Time:

   • Once we receive your returned item, we’ll inspect it and process the refund within 7 business days.

3. Refund Methods:

   • Refunds are issued to the original payment method (credit card, bank transfer, etc.).

 

Exceptions

1. Non-Returnable Items:

   • Certain items, such as perishables, personalized products, and hygiene items, cannot be returned.

2. Damaged or Defective Items:

   • If you receive a damaged or defective product, please notify us immediately.

   • We’ll arrange for a replacement or refund.

 

Contact Us

For any return or refund inquiries, reach out to our customer support team at [xitmart@outlook.com].

​

Thank you for choosing XitMart—we’re here to make your shopping experience exceptional! 🛒✨